Customer Service Manager (m/w/d)
At felmo we believe that the best veterinary care for your pet should not require more effort than ordering a pizza or cab. We work every day to elevate and deliver high-quality in-home veterinary care to pet-parents and their pets. By following a consumer-first mind-set we create a digitally enhanced experience offering everything pet owners want: always available health records, drug reminders, veterinary help chat, online appointment booking and more. As Customer Service Manager you will ensure that our internal operations and communications processes are always on point and thereby support us on our way to become Europe’s #1 pet health brand.
“felmo bringt das Beste aus Tiermedizin und Technologie zusammen. So helfen wir Tierbesitzern immer das Beste für die Gesundheit ihres Lieblings zu tun.” — Lars Giere, Co-Founder
Responsibilities
Conceptualizing and executing business critical operations and communication processes
Managing customer service processes along all of our support levels
Acting as bridge between customers and veterinary experts to ensure that we are able to provide our customers always with a solution to every of their problems
Optimizing travel times and veterinary supply capacity
You come with
You have a degree in Business, Engineering or similar fields of studies
First experience in operational Start Up roles or similar fast paced environments
You love to build up new things with an entrepreneurial and distinctive hands-on mentality
First experience with process management tools
First experience in collaborating in cross-functional set ups
High level of attention to detail
Strong analytical & project management skills
Fluent German
We offer
The chance to redefine a whole industry and change how people interact with a service they are emotionally connected to
An environment with very high degree of responsibility and autonomy
Plenty of room for personal growth, professional development and high impact
A competitive salary
Entrepreneurial experience in a company on its track to become a European industry champion
